A Look at the Trailblazing Leaders Speaking at FutureIT LA

🔮 Introducing the FutureCast Roadmap

Turn Insight Into Action — and Help Shape What’s Next in Enterprise IT

At FutureIT Los Angeles, your voice doesn’t just matter — it makes an impact. As part of our commitment to real outcomes, we’re launching the FutureCast Roadmap, a bold new initiative that captures the top technologies, strategies, and ideas attendees plan to implement in the next 12 months.

📊 Here’s how it works:


Midway through the day, we’ll ask every attendee:


“What is one thing you plan to implement in the next 12 months based on what you learned today at FutureIT?”

🧠 Your answer contributes to:

  • The FIT LA Report – a custom post-event snapshot sent exclusively to attendees

  • The National FutureCast Report – combining insights from Los Angeles, Dallas, and New York

  • Future programming – ensuring content stays aligned with what you actually need

🗂️ All responses are anonymous and open-ended — shared only as part of aggregated trend reports.

This isn’t a passive conference. This is a conversation — and your input helps lead it.

Speaker of the Week: Shaping Strategy & Innovation at FutureIT LA

Sudhir Rajagopal
Speaker
Sudhir Rajagopal Research Director, Customer Experience Management Strategies IDC

Sudhir Rajagopal is Research Director and Global Lead for the Customer Experience Management Strategies program at IDC. Mr. Rajagopal’s research is focused on helping organizations create competitive differentiation and future business resiliency through CX strategies. Specifically, how organizations can envision and operationalize CX strategy throughout the customer lifecycle via CX oriented organizational, operational and technology transformation.

Mr. Rajagopal has 18+ years of experience in enabling organizations to achieve customer centric outcomes at scale. Prior to IDC, Sudhir spent 15+ years with firms such as Ernst & Young, IBM, and Pegasystems leading large scale client facing CX initiatives and transformation programs across sales, customer service/contact center, digital marketing and customer communications. He has led CX strategy design and implementation, journey design, and implementing and rolling out CX and digital operating models and governance.

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